Be sassy

Charm everyone

If you treat your fellow human beings with respect and thoughtfulness, you are helping to make the world better for yourself as well as for them. Not only are you more likely to get what you want from others (most people respond better if they are treated well), you will feel happier in yourself. You will be confident, positive and in control.

Although the basic rules of good manners are very simple – be respectful and considerate to others – everyone needs a little guidance on how to put them into practice. Here is the Agnes guide to basic everyday do’s and don’t s, as well as our top tips on effective communication. You will also find suggestions on what to do at formal events and how to behave in difficult situations.