Communicating via mobile phone – calls, texts and messaging apps

Use these for quick direct messages to people you know well.

  • If you need a quick reply from someone, make sure you use the best method for that particular person. Everyone has different habits.
  • Generally, text or message rather than ring if your message isn’t urgent, and if you don’t need to discuss or agree anything with your contact. This avoids disturbing them, and allows them time to consider their reply
  • Ring rather than text or message if you need to discuss something with your contact, or if it’s something important or personal.
  • Group texts or messages can be very useful if you want to pass on the same information to lots of different people – but choose your group carefully.

You might be interested in our other pages on communicating effectively:

Make yourself heard
Effective communicating